Last Updated: July 26, 2026
At Luxcarry, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
Be unused and in its original condition.
Be returned in its original packaging with all included accessories.
Include proof of purchase or your order number.
Items that do not meet these requirements may not be eligible for a refund.
The following items cannot be returned unless they arrive damaged or defective:
Gift cards
Final sale or clearance items
Personalized or custom-made products
Items showing signs of use, damage, or alteration caused after delivery
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve your request quickly, please include:
Your order number
A description of the issue
Clear photos of the item and its packaging
Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund.
To initiate a return:
Contact our customer support team at support@luxcaryy.shop.
Include your order number and the reason for your return.
Wait for return instructions before sending your item.
Securely package the item and ship it according to the provided instructions.
Returns sent without prior authorization may experience processing delays.
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
We replace items only if they are damaged, defective, or incorrect.
If you need an exchange, please contact our customer support team for assistance.
If the return is due to a damaged, defective, or incorrect item, Luxcarry will cover the return shipping costs.
For all other eligible returns, customers are responsible for the cost of return shipping unless otherwise required by applicable law or stated during a promotion.
Shipping charges paid at checkout are generally non-refundable, unless the return is the result of our error.
If you wish to cancel your order, please contact us as soon as possible.
Orders can only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must instead follow the return process outlined above.
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us:
Luxcarry
Email: support@luxcaryy.shop
Phone: +1 (800) 829-4933
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Business Address:
30 N Gould St
Sheridan, WY 82801
United States